Issue: |
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Alumni asking for access to their @mcmaster email account they used as a student. |
Description: |
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Alumni contacts UTS to re-gain access to their @mcmaster.ca account they used as a student. They may have used their McMaster email address to create personal accounts (eg: social media, banking, etc) or used it as a contact address on resumes. |
Feature: |
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Additional Info: |
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Provide the following message to the customer after validating that the @mcmaster.ca domain they are attempting to access has expired. Thank you for reaching out. McMaster Alumni do not retain access to the @mcmaster.ca account they used as students. The Alumni Association does offer Email forwarding for those wanting to keep a McMaster related email address. Please refer to the information on the Alumni Association's webpage regarding this service: https://alumni.mcmaster.ca/s/1439/17/interior.aspx?sid=1439&gid=1&pgid=4454 Please note: Before you can establish your email forwarding, your @mcmaster.ca email address must expire. If you still have access to your @mcmaster.ca inbox, you are not eligible for email forwarding. Unfortunately, an unavoidable interruption in service occurs between your email address expiration and the activation of email forwarding. |
FAQs |
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Q. After students graduate, when does an email become inactive? |