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Employee is not able to access or is having issues with the TMS or Timetrack website which is managed by the Degroote School of Business (DSB)

• https://tms.degroote.mcmaster.ca/login.aspx

At UTS we do not have the option available to reset the login for TimeTrack, UTS does not provide support for TimeTrack. 

University Technology Services (UTS) has the capability to assist with a complete reset of your MacID login credentials, including your password. However, if you currently have access to other components of your account, such as Outlook, Teams, Mosaic, etc., we will not recommend proceeding with a full reset at this time.

If you are off campus, please connect to the VPN to login to TimeTrack.

If they you don't have VPN installed and they you are off-campus, they you can install the VPN from this page: 

• https://uts.mcmaster.ca/services/computers-printers-and-software/virtual-private-networking/Virtual Private Networking - UTS (mcmaster.ca)

If they you are connected to the VPN but still can’t log into TimeTrack, or if they you are logged into Timetrack TimeTrack but are having issues, they you will need to contact dsbhelp@mcmaster.ca for further assistance as DSB manages Timetrack.

For JSD tickets, use canned answer:  Timetrack

• Connecting to VPN (Virtual Private Network)
• Problems installing VPN on a Macintosh