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Issue:

Employee is not able to access or is having issues with the TMS or Timetrack website which is managed by the Degroote School of Business (DSB)

Environment:

Triage steps to be taken:

  • Is their MacID working to access other systems such as Mosaic or MacIAM?
  • If they are off-campus, they need to be connected to the VPN

Solution: 

If they don't have VPN installed and they are off-campus, they can install the VPN from this page: 

If they are connected to the VPN but still can’t log into TimeTrack, or if they are logged into Timetrack but are having issues, they will need to contact dsbhelp@mcmaster.ca for further assistance as DSB manages Timetrack.


For JSD tickets, use canned answer:  Timetrack


Relevant useful links: 


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