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Description: Describe the problem or symptoms experienced by the customer / user |
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How to forward a call to another extension. |
Solution: |
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- For Avaya phones: Phone Features - Telecom (mcmaster.ca)
- During a call, press the Transfer softkey on the bottom of the display (the call is automatically put on hold and the next available line becomes active).
- Dial the number to which you want to transfer the call.
- Press the Complete softkey on the bottom of the display or the OK button to complete the transfer.
- (To stop the transfer and return to the caller, press the Cancel softkey or press the line appearance holding the original call).
2. For other phone models: Phone Features - Telecom (mcmaster.ca) - Press transfer, dial the extension and press transfer/connect.
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