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About:

Can't login into Mosaic: mosaic.mcmaster.ca

Description:

The following are a few reasons why you may not be able login to Mosaic:

  • You will not be able to log into Mosaic on the same day that you activate your MacID.  If you just activated your MacID, please wait until the following day to log into Mosaic.
  • If you are entering your email address (MacID@mcmaster.ca) as the login. Please enter only your MacID instead of the full email address as your login. 
  • MacID password is too long (character password limit in Mosaic is 32)
  • Mosaic undergoes maintenance every Thursday night from 6pm to 10pm, with the possibility of closures of sub-systems during this time.  
  • Browser caching issue: Follow the instructions to Clear the cache in web browsers

Solution:

If none of the above reasons and steps help, please contact UTS and let the representative know that you tried the above steps. 

Additional Info:


Still need help with other IT issues or questions:

Chat with us: Click to chat

Submit Ticket: Click to submit a ticket

In-Person Support: Join the Line

Call Us: (905 525-9140 * 2Help (24357)

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