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Symptoms/Issue: 

Zoom Passcode

Description: 

Customer is required to enter passcode to Join Zoom Meeting  

Environment:

Zoom

 Cause:

One-Click Join Feature is inactive on the account. 

Triage Steps to be taken: 

Ensure the customer is able to access their McMaster Zoom account. 

Solution: 

If the customer has access to their account have them follow the steps provided here:      

Related Links: 

Reference Ticket: [TS-58228] Zoom Link no longer contains embedded passcode - UTS Service Desk (mcmaster.ca)


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