The following are a few reasons why you may not be able login to Mosaic:
- You will not be able to log into Mosaic on the same day that you activate your MacID. If you just activated your MacID, please wait until the following day to log into Mosaic.
- If you are entering your email address (MacID@mcmaster.ca) as the login. Please enter only your MacID instead of the full email address as your login.
- MacID password is too long (character password limit in Mosaic is 32)incorrect. Check if you are able to log into anything else that uses your MacID password.
- Mosaic undergoes maintenance every Thursday night from 6pm to 10pm, with the possibility of closures of sub-systems during this time.
- Browser caching issue: Follow the instructions to Clear the cache in web browsers
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