Please note the the that not let you why you may not be able login to Mosaic:
- You will not be able to log into Mosaic on the same day that you activate your MacID. If you just activated your MacID, please wait until the following day to log into Mosaic.
- If you
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are - are entering your email address (MacID@mcmaster.ca) as the
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login, you will not be able to - login. Please enter only your MacID instead of the full email address
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and try logging in.- as your login.
- MacID password is
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too long (character password limit in Mosaic is 32)Browser caching issue: Clear the cache in web browsers - Client Services Self Help Portal - Confluence (mcmaster.ca)- incorrect. Check if you are able to log into anything else that uses your MacID password.
- Mosaic undergoes maintenance every Thursday night from
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6-10, and users cannot login during those hours. - 6pm to 10pm, with the possibility of closures of sub-systems during this time.
- Browser caching issue: Follow the instructions to Clear the cache in web browsers
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Solution: |
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| If none of the above reasons and |
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helps steps help, please contact UTS and let the representative know that you tried the above steps.
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Mosaic undergoes maintenance every Thursday night from 6-10.Please try signing in again. If you are trying to sign in during above mentioned times.
Please contact our office through our live chat or by phone if still not able to sign in: https://uts.mcmaster.ca/contact-us/
ticket LineCall Us * 2Help 24357