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Symptoms/

Issue:

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In When using Mosaic, customer is receiving you might encounter a pop-up error message similar to that looks like this:  
​​​​​​​

"An


“An embedded page at

 

hrpd.mcmaster.ca

 

says: Blocked a frame with origin

“

‘https://hrpd.mcmaster.ca

”

’ from accessing a cross-origin frame.”

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Environment:

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Using Chrome when accessing Mosaic.

Triage Steps to be taken

Solution: 

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 Ask which browser they are using. 

" Hello Customer:
      Which browser are you using? "

Browser Compatibility Issue with Mosaic:

If you encounter issues accessing Mosaic functions while using Chrome, please switch to a different browser

Solution: 

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Use a different browser other than Chrome

such as Firefox, Safari, or Edge.

Customer, there is an alert An alert has been posted on the Mosaic log in login page regarding issues accessing Mosaic functions when using Chrome.  If you are experiencing this issue, you will need to use a different browser such as Firefox, Safari or Edge.   UTS is aware of this issue the problem and updates will be posted under will provide updates in the Alerts section on the Mosaic log in login page.

Related Links

Relevant useful links: 

label = "blocked-frame"
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