Cannot Login to Echo360

User is unable to login to Echo 360. They are able to login everywhere else such as email, mosaic, maciam, etc

This could be a browser issue. 

Please provide steps for user to clear their cache or try using another browser.  

Sample Canned Answer

You may need to clear the cache in your web browser by doing the following:

1. Open your web browser
2. Press CTRL+SHIFT+DELETE keys (if using Windows) or Command+Shift+Delete (if using a Mac) to open the clear browsing data page
3. Set to clear the following items from:  the beginning of time or Everything or All
4. Select the boxes for cache, cookies, browsing history, download history
5. Click CLEAR BROWSING DATA or Delete or Clear
6. Close out of your web browser completely and then re-open.

A knowledge article about recommended browsers can be found here

If user is still having issues, Please provide the following link for user to contact for further support: https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Support.aspx

Echo360 support

Seeking technical assistance for Echo360?  Contact Campus Classroom Technologies.

905-525-9140 ext. 22761

cct@mcmaster.ca

https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Support.aspx https://library.mcmaster.ca/services/lecture-capture-echo360

For Instructors:

https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Instructors.aspx

For Students:

https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Students.aspx