Symptoms/Issue: |
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I do not know how to enrol in Undergrad or Graduate or MCE courses / classes. |
Description: |
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Students are finding it challenging to find enrolment related information. |
Environment: |
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Cause: |
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It is likely that the students know how to enroll but they are receiving an error message when they are trying to enroll.
Please note: Any of the error messages displayed in the link above cannot be resolved through the Registrar's Office. |
Triage Steps to be taken: |
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Ask the customer the following question and once they reply select the relevant info in this article to share with the customer:
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Solution: |
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1.Information for undergrads on how to enrol: Hello Customer, “There are two ways you can enroll: using MyTimetable (for undergraduate students) or using Mosaic (My Planner). To enroll through Mosaic using My Planner follow the link: Mosaic (mcmaster.ca) . Learn more about enrollment on the following pages:
Dates & Deadlines | Office of the Registrar | McMaster University “ 2. Information for Grad student’s on how to enrol: “ Hello Customer, Please follow the link to learn more about how to enroll in graduate courses: How to Enrol – School of Graduate Studies (mcmaster.ca) Please note:
3. Information for Continuing Education (MCE) on how to enrol: “Hello Customer: Continuing Education (MCE) students enroll through the MCE website: Home - Continuing Education (mcmaster.ca) Please select your relevant course / program to explore the enrollment steps. “ |
Additional Information: |
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MyTimetable is the newest online self-service tool for undergraduate students that allows you find an optimal and conflict-free timetable and direct class enrolment. Any classes you enroll in or drop from MyTimetable will be immediately reflected in Mosaic. |