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Symptoms/Issue: 

I do not know how to enrol in Undergrad or Graduate or MCE courses / classes.

Description: 

Students are finding it challenging to find enrolment related information. 


Environment:


  • Mosaic
  • Timetable


 Cause: 

It is likely that the students know how to enroll but they are receiving an error message when they are trying to enroll.

Please note: Any of the error messages displayed in the link above cannot be resolved through the Registrar's Office.



Triage Steps to be taken: 

Ask the customer the following question and once they reply select the relevant info in this article to share with the customer:
“Hello, would you mind sharing the program and classes you're attempting to enrol in?

  • Undergraduate or

  • Graduate or

  • Continuing Education (MCE) 

     And are you getting an error as you are trying to enrol? "

Solution: 

1.Information for undergrads on how to enrol:

Hello Customer,

“There are two ways you can enroll: using MyTimetable (for undergraduate students) or using Mosaic (My Planner).

To enroll through Mosaic using My Planner follow the link: Mosaic (mcmaster.ca) .

Learn more about enrollment on the following pages:

  1. Enrol using Mosaic | Office of the Registrar | McMaster University 

  2. How to enrol in classes | Office of the Registrar | McMaster University (MyTimetable)


Please note:

  • For guidance regarding course selection specific to your Level I Program: Visit your faculty academic advising office

  • For information regarding student orientation including, New Marauder Day in August and Welcome Week in September, please visit the Student Success Centre.

  • Follow the link to learn more about dates and deadlines:

         Dates & Deadlines | Office of the Registrar | McMaster University “


2. Information for Grad student’s on how to enrol: 

“ Hello Customer,

Please follow the link to learn more about how to enroll in graduate courses: How to Enrol – School of Graduate Studies (mcmaster.ca)


Please note:


3. Information for Continuing Education (MCE) on how to enrol:

“Hello Customer:

Continuing Education (MCE) students enroll through the MCE website: Home - Continuing Education (mcmaster.ca)

Please select your relevant course / program to explore the enrollment steps. ​​​​​​​ “



Additional Information:

MyTimetable is the newest online self-service tool for undergraduate students that allows you find an optimal and conflict-free timetable and direct class enrolment. Any classes you enroll in or drop from MyTimetable will be immediately reflected in Mosaic.



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