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Description

About: 

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An employee receives Are you an employee and receiving an email from Mosaic (Oracle PeopleSoft) to confirm a referral for a job applicant but they cannot access the site to confirm it.   Anytime they try to enter their ?

Description: 

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  Even though you’ve correctly input your User ID and password

they receive

, an error message

stating

pops up indicating that the User ID and/or password is

invalid

incorrect.


 Cause: 

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Triage Steps to be taken: 

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Solution: 

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Send the following to the customer:

Hello,

If you are having issues accessing the employee referral, please try the following:

1).  Click on the link in the email and then try logging into Mosaic by entering your MAC ID in UPPERCASE  or

2).   Follow this navigation in Mosaic:

  • Navigator (Compass icon on the top right) > Human Resources > Self-Service > Recruiting
  • Then select the desired referral to Confirm

Please

let

contact us

know if this works for you or if you are still having issues.

Related Links: 

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if the above steps don't resolve the issue. 


Relevant useful links: 

Still need help with other IT issues:

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Chat with us: Click to chat

Submit Ticket: Click to submit a ticket

In-Person Support: Join the Line

Call Us: (905 525-9140 * 2Help (24357)

cqllabel in ("mosaic-login","career-portal"

)