This may occur probably because they have 2 you have two Zoom accounts that needs need to be merged If you have had a previous Basic or Licensed Zoom account with your McMaster email address, you can merge the two accounts into one account under the McMaster instance. To merge the accounts, the first time you log into into https://mcmaster.zoom.us, you will be presented with an option to merge the two accounts. Select “Yes, I want to merge the accounts” and all data from your previous account will be merged into your McMaster account and you will have one account. |