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Symptoms/Issue: Reported by customer /user.

About:

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Customer cannot Are you unable to access Google drive/documents sent to them via their your McMaster email address but other individuals in their the department are able to access without issue.

Environment:

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Google

?

Solution: 

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UTS does not provide support for Google Drive.  You can provide the following information to the customer:

'' Please note that UTS does not provide any support for Google drive/documents as McMaster does not have a Google subscription. You may need to work through the issue with the individual sending and sharing the documents with you.  


Alternatively, Google does provide support for their services. '' 


If others in

their

the department are able to access the information,

you can have them contact their

please contact your local IT support to see if they would be able to provide further assistance.


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Related Links

Relevant useful links: 

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Still need help with other IT issues or questions:

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Phone: (905) 525-9140 x 24357 (2HELP)