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Description

About: 

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User is having problems confirming the Are you an employee and receiving an email from Mosaic (Oracle PeopleSoft) to confirm a referral for a job applicant through the link provided in the email.but cannot access the site to confirm it?

Description

 Cause

: 

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  Even though you’ve correctly input your User ID and password, an error message pops up indicating that the User ID and/or password is incorrect.

Solution

Usually when people get the error page in Mosaic, it is due to a caching issue and clearing the cache works for them. 
Note
titlePlease note

The error occurs when a customer login to the career's portal from Mosaic

Triage Steps to be taken

: 

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  • Check if the person has an HR profile

Send the following to the customer:
 

Please try clicking

If you are having issues accessing the employee referral, please try the following:

1).  Click

Solution: 

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on the link in the email and then

log

try logging into Mosaic by entering your MAC ID

all in 

in UPPERCASE

If that doesn't work, please follow

  or

2).   Follow this navigation in Mosaic:

  • Navigator
  • (Compass icon on the top right) > Human Resources
  • Self service
    • > Self-Service > Recruiting
    Select
    • Then select the desired referral to Confirm

    Related Links: 

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    Content by Labelcqllabel in ("mosaic-login","career-portal"

    Please contact us if the above steps don't resolve the issue. 


    Relevant useful links: 

    Still need help with other IT issues:

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    Chat with us: Click to chat

    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Call Us: (905 525-9140 * 2Help (24357))