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Symptoms/

Issue: 

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Employee is Are you an employee and receiving a 'Not Authorized for Duo' error when trying to access certain areas in Mosaic

Description: 

Environment:

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Mosaic

?

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 Cause:

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  • Not connected to VPN.
Customer is
  • If you are off campus and
is
  • you are not connected to the VPN.
  • There are certain areas in Mosaic that contain sensitive information and to access it you must either be on campus and connected to the McMaster network or if you are off campus, you must be connected to the VPN.

Triage Steps to be taken: 

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Solution: 

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If the customer is off-campus, ask them to you are an employee and off campus, please connect to the VPN.

Related

Relevant Useful Links: 

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Still need help with other IT issues or questions:

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