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Description

Issue

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Customer has renewed/newly completed updated regulatory training however the correct dates are not reflected in their training summary in MosaicThe training summary in Mosaic does not display the correct dates for recently renewed or newly completed health and safety training.

Solution: 

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  1. Proof of Training Information:

    • Visit
There is information on Have the customer follow this navigation in Mosaic and advise if they can see the correct dates:  
    • the Human Resources
page https://hr.mcmaster.ca/employees/health_safety_well-being/our-safety/health-and-safety-training/ under Proof of Training. 
  1. Navigation in Mosaic:

    • Follow this path to check the correct dates:
      • Click on the
      •  Navigator (compass icon on the upper right)
NavBar > Human Resources > Self Service > Learning & Development > 
      • .
      • Go to NavBar > Human Resources > Self Service > Learning & Development > Session Time and Status
If they have any further question or issues, they can be directed to contact the following departments
      • .
  1. Further Assistance:

    • For questions regarding
EOHSS
    • University Health and Safety (UHS) health and safety training please
visit our 
questions 
us at eohss@mcmaster
 or
    •  or at extension 24352. 
    • For FHS and Biosafety training
please contact 
 
    • For AODA training
please contact 
Related Links

Relevant useful links

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Content by Labelmax10showSpacefalsecqllabel = "mosaic"

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