| Pre-Condition: Please offer the customer this message (after validating that they are an alumni) that McMaster Alumni do not retain access to the @mcmaster.ca account they used as students. The Alumni Association does offer Email forwarding for those wanting to keep a McMaster related email address. Please refer to the information on the Alumni Association's webpage regarding this service: Please note: Before domain they are attempting to access has expired.
" Dear Customer (insert customer name)
I see that you graduated on (enter the date) and as per our policy the email expiry date is Jan 31st after your convocation. However, you can set up an email forwarding address through our system so that all future emails sent to your @mcmaster.ca email address are forwarded to another email account of yours.
Please note: Before you can establish your email forwarding, your @mcmaster.ca email address must expire. If you still have access to your @mcmaster.ca inbox, you are not eligible for email forwarding. Unfortunately, an unavoidable interruption in service occurs between your email address expiration and the activation of email forwarding.You can learn more here about Email forwarding: https://alumni.mcmaster.ca/s/1439/22/alumni/interior.aspx?sid=1439&gid=1&pgid=4454 For Account Lookup follow the link: https://secureca.imodules.com/s/1439/22/alumni/interior.aspx?sid=1439&gid=1&pgid=8&cid=46
In case of a trouble or if you forgot your student number, please contact: McMaster Alumni <alumni@mcmaster.ca>" |