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Description: 

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User is having problems confirming the An employee receives an email from Mosaic (Oracle PeopleSoft) to confirm a referral for a job applicant through the link provided in the emailbut they cannot access the site to confirm it.   Anytime they try to enter their User ID and password they receive an error message stating that the User ID and/or password is invalid.

 Cause: 

Usually when people get the error page in Mosaic, it is due to a caching issue and clearing the cache works for them. 
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Note
titlePlease note

The error occurs when a customer login to the career's portal from Mosaic


Triage Steps to be taken: 

Check if the person has an HR profile
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Solution: 

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Send the following to the customer: Please try clicking

Hello,

If you are having issues accessing the employee referral, please try the following:

1).  Click on the link in the email and then

log

try logging into Mosaic by entering your MAC ID

all in 

in UPPERCASE

If that doesn't work, please follow

  or

2).   Follow this navigation in Mosaic:

  • Navigator
  • (Compass icon on the top right) > Human Resources
  • Self service
    • > Self-Service > Recruiting
    Select
    • Then select the desired referral to Confirm

    Please let us know if this works for you or if you are still having issues.

    Related Links: 

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    Content by Label
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    cqllabel in ("mosaic-login","career-portal")

    ...