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Description:

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 Are you unable to login to the outlook app on Samsung phones/devices and receive the following error message or similar?


Solution:

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Here is Start by confirming you can sign in through the web at https://outlook.office.com/mail/ If you can successfully sign in there, please follow the step-by-step guide :

Try logging into the outlook web application to see if you are able to login without issue

to resolve the 5objp error:

  1. Uninstall the outlook app 
  2. Go to settings

  3. Passwords & accounts

  4. Find your McMaster email

  5. Select and remove it

  6. Restart your phone/device
  7. Re-install outlook
  8. Attempt to sign in once more

Additional Info:

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If you are still unable to login after and you are receiving the same error message, please ensure that all save saved accounts using the your McMaster login credentials are removed under settings.

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