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About:

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Unable to login to the outlook app on Samsung phones/devices

Description:

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 Are you unable to login to the outlook app on Samsung phones/devices and receive the following error message or similar?


Solution:

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Here is the step-by-step guide:

  1. Try logging into the outlook web application to see if you are able to login without issue
  2. Uninstall the outlook app 

  3. Go to settings

  4. Passwords & accounts

  5. Find your McMaster email

  6. Select and remove it

  7. Restart your phone/device
  8. Re-install outlook
  9. Attempt to sign in once more

Additional Info:

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If you are still unable to login after and are receiving the same error message, please ensure that all save accounts using the McMaster login are removed under settings.

Relevant useful links:

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