Please note the following are the few reasons that not let you login to Mosaic:
- If you have recently activated your MacID account, you will need to wait 24 hours prior to accessing Mosaic.
- If you are are entering your email address (MacID@mcmaster.ca) as the login, you will not be able to login. Please enter only your MacID instead of the full email address and try logging in.
- MacID password is too long (character password limit in Mosaic is 32)
- Browser caching issue: Follow the instructions to Clear the cache in web browsers
- Mosaic undergoes maintenance every Thursday night from 6-10, and users cannot login during those hours.
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