Please note the following are the few reasons that not let you login to Mosaic:
- If you are entering your email address as the login, you will not be able to login. Please enter your MacID instead of email address and try logging in.
- MacID password is too long (character password limit in Mosaic is 32)
- Browser caching issue: Follow the instructions to Clear the cache in web browsers - Client Services Self Help Portal - Confluence (mcmaster.ca)
- Mosaic undergoes maintenance every Thursday night from 6-10, and users cannot login during those hours.
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