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changes.mady.by.user Olivia Seely

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changes.mady.by.user Mahnoor Anjum

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Description

Issue: 

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Customer has renewed/newly completed updated regulatory training however the correct dates are not reflected in their training summary in MosaicThe training summary in Mosaic does not display the correct dates for a customer’s recently renewed or newly completed regulatory training.

Solution: 

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  1. Proof of Training Information:

    • Visit
There is information on Have the customer follow this navigation in Mosaic and advise if they can see the correct dates:  
    • the Human Resources
page https://hr.mcmaster.ca/employees/health_safety_well-being/our-safety/health-and-safety-training/ under Proof of Training. 

  2. Navigation in Mosaic:

    • Follow this path to check the correct dates:
      • Click on the
      •  Navigator (compass icon on the upper right)
> NavBar > Human Resources > Self Service > Learning & Development > 
      • .
      • Go to NavBar > Human Resources > Self Service > Learning & Development > Session Time and Status
If they have any further question or issues, they can be directed to contact the following departments
      • .

  2. Further Assistance:

    • For questions regarding Environmental and Occupational Health Support Services (EOHSS) health and safety training
please
    • , visit
our 
    • our frequently asked
questions 
    • questions or contact us
at 
 or at
    •  or extension 24352.
 
    • For FHS and Biosafety training
please contact 
 
    • For AODA training
please contact 
Related Links

Relevant useful links: 

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