Versions Compared

Old Version 8

changes.mady.by.user Carla Divinski

Saved on

compared with

New Version 9

changes.mady.by.user Mahnoor Anjum

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section
bordertrue

Issue:

Section
bordertrue

Employee is not able to access or is having issues with the TMS or Timetrack website which is managed by the Degroote School of Business (DSB)

Environment:

Triage steps to be taken

UTS Support:

Section

At UTS we do not have the option available to reset the login for TimeTrack, UTS does not provide support for TimeTrack. 

University Technology Services (UTS) has the capability to assist with a complete reset of your MacID login credentials, including your password. However, if you currently have access to other components of your account, such as Outlook, Teams, Mosaic, etc., we will not recommend proceeding with a full reset at this time.

  • Is their MacID working to access other systems such as Mosaic or MacIAM?
    • If they are off-campus, they need to be connected to the VPN

    Solution: 

    Section
    bordertrue

    If you are off campus, please connect to the VPN to login to TimeTrack.

    If they you don't have VPN installed and they you are off-campus, they you can install the VPN from this page: 

    If they you are connected to the VPN but still can’t log into TimeTrack, or if they you are logged into Timetrack TimeTrack but are having issues, they you will need to contact dsbhelp@mcmaster.ca for further assistance as DSB manages Timetrack.For JSD tickets, use canned answer:  Timetrack

    Relevant useful links: 

    Section
    bordertrue


    Still need help with other IT issues or questions

    ?

    :

    Chat with us: Click to chat

    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Call Us: (905 525-9140 * 2Help (24357)