Versions Compared

Old Version 5

changes.mady.by.user Mahnoor Anjum

Saved on

compared with

New Version 6

changes.mady.by.user Mahnoor Anjum

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

About: 

Section
bordertrue

What is the Course Outline Portal?

Description: 

Section
bordertrue
Section

Customer reported an error: Are you encountering an issue while attempting to log in to Simple Syllabus? “Is it possible to reset my login account with syllabus and I try again?”


Error reported by customer when tried to login to Simple Syllabus: 


Image Modified


Possible triage:  "Customer, are you having trouble logging into simple syllabus? Are you having issues logging into other places with your MacID and password?If customer replies: “No. Only with Simple Syllabus.”Let the customer know: "Unfortunately this is not software that UTS supports directly. I
Feature

UTS Support: 

Section

Additional Info: 

Section
bordertrue

At UTS we do not have the option available

to me

to reset the login for Simple Syllabus, UTS does not provide support for Simple Syllabus.

University Technology Services (UTS) has the capability to assist with a complete reset of your MacID login credentials, including your password. However, if you currently have access to other components of your account, such as Outlook, Teams, Mosaic, etc., we will not recommend proceeding with a full reset at this time.

Solution: 

Section
bordertrue
 You simple syllabus. You can try contacting the support contact for simple syllabusSimple Syllabus.  Please Please email course@mcmaster.ca for course outline portal specific questions. 

I would also suggest reaching out to the Avenue to Learn support team as well - as they might have more information for you in regard to setting up your course.

 

For the quickest response, please go to A2L support intake form, located at http://avenue.mcmaster.ca/support/ You can also reach us at (905) 525-9140 ext. 23757

"

. 

Additionally:  UTS can assist with resetting your entire MacID login and password - but I would not advise this at this time if you still had access to other parts of your account - such as outlook, teams, Mosaic etc "

Relevant useful links:

Related Links:

Section
Section Contributorsmodelistlimit5spacesClient Services Internal Knowledge BaseshowAnonymoustrueshowLastTimetruecontentTypepagesordername

Still need help with other IT issues:

Section

Chat with us: Click to chat

Submit Ticket: Click to submit a ticket

In-Person Support: Join the Line

Call Us: (905 525-9140 * 2Help (24357))