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Comment: q
Issue

About: 

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Alumni asking for This guide provides information for McMaster alumni who wish to regain access to their @mcmaster email account they used as a student@mcmaster.ca email accounts.

Description: 

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Alumni contacts UTS to re-gain access to their

Regaining Access to Your @mcmaster.ca

account they used as a student.  They

Account:

As a McMaster alumnus, you may have used

their

your McMaster email address to create personal accounts (

eg: 

e.g., social media, banking, etc.) or

used it

as a contact address on resumes. 

Feature:

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Note
titleImportant note:
Note: We do not recommend students to use @

Important Note for Current Students

We advise current students against using their @mcmaster.ca email address to create

their

personal accounts (such as social media, banking, etc.)

 

. This is to avoid any potential issues in the future when transitioning from student to alumni status.

 Solution

The Alumni Association offers anemail forwarding service which graduates can sign up for to maintain a McMaster related email address.  (Link attached below)  Additional Info:
Feature

:

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Provide the following message to the customer after validating that the @mcmaster.ca domain they are attempting to access has expired.
Hello,

Thank you for reaching out.  McMaster Alumni do not retain access to the @mcmaster.ca account they used as students.  The Alumni Association does offer Email forwarding for those wanting to keep a McMaster related email address. 

Please refer to the information on the Alumni Association's webpage regarding this service: 

Please note: Before you can establish your email forwarding, your @mcmaster.ca email address must expire. If you still have access to your @mcmaster.ca inbox, you are not eligible for email forwarding. Unfortunately, an unavoidable interruption in service occurs between your email address expiration and the activation of email forwarding.

FAQs

Additional Info:

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Q. After students graduate, when does an email become inactive?

Ans. Email expires on Jan 31st after the convocation in May, June and November. @mcmaster.ca email expires after your convocation.

Info
titleInfo:

Should you require further information or encounter any problems while signing up for the alumni email forwarding service, please feel free to reach out to McMaster Alumni at alumni@mcmaster.ca. They are available to assist you with your queries and concerns.

Relevant useful links

Related Links

: 

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Relevant page on the website for alumni to learn about the @mcmaster.ca email:
​​​​​​​ https://alumni.mcmaster.ca/s/1439/22/alumni/interior.aspx?sid=1439&gid=1&pgid=6038
  • For Account Lookup follow the link:
 https://secureca.imodules.com/s/1439/22/alumni/interior.aspx?sid=1439&gid=1&pgid=8&cid=46

Question or issues signing up for alumni email forwarding - contact: McMaster Alumni <alumni@mcmaster.ca>

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