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Description

About: 

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An employee receives Are you an employee and receiving an email from Mosaic (Oracle PeopleSoft) to confirm a referral for a job applicant but they cannot access the site to confirm it.   Anytime they try to enter their ?

Description: 

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  Even though you’ve correctly input your User ID and password

they receive

, an error message

stating

pops up indicating that the User ID and/or password is

invalid.

 Cause: 

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Triage Steps to be taken: 

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incorrect.

Solution: 

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Send the following to the customer:

Hello,

If you are having issues accessing the employee referral, please try the following:

1).  Click on the link in the email and then try logging into Mosaic by entering your MAC ID in UPPERCASE  or

2).   Follow this navigation in Mosaic:

  • Navigator (Compass icon on the top right) > Human Resources > Self-Service > Recruiting
  • Then select the desired referral to Confirm

Please

let

contact us

know if this works for you or if you are still having issues.

if the above steps don't resolve the issue. 


Relevant useful links

Related Links

: 

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Still need help with other IT issues?

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