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Account owner:

As the account owner, you are able to manage this account using the role-based tool.  

To reset the password, please do the following: 

1. log into the Role-based tool https://apps.mcmaster.ca/role-based using your personal MAC ID.
2. Click on the Actions button to the right of the account name (icon of a square with pencil in it)
3. Click on "Request Password Change".  A new activation code will be sent to your email.  
4. In the Role-based tool, click on the Change Password button and enter the activation code. 

Not account owner:

You will need to speak with the owner of the role-based account to have them reset the password through the role-based tool.  

If the owner is gone/not available, a manager in the department will need to send an email to uts@mcmaster.ca indicating that:

 1. They authorize the password be reset on the account and

 2. They provide the macid of the new owner to be added so that they can change the password.