Issue: 

Weak, spotty access or inconsistent Wi-Fi connectivity in Residence.

Triage Steps to be taken: 

If you have the access to Rez-Net but the connection is weak or spotty, here are few tips for you:

  • Go to the common area in the residence or on another floor of the residence to see if you are able to connect
  • Come to the Service Desk in BSB 245 and try connecting (we have RezNet Wi-Fi)
  • If you are finding that the connection is sometimes slow, remember that it is a shared connection.  There are other people in residence who are connecting to that wireless access point, it might get better in sometime. 

You can find more information here: 

Relevant useful links: 

Still need help with other IT issues or questions:

Chat with us: Click to chat

Submit Ticket: Click to submit a ticket

In-Person Support: Join the Line

Phone: (905) 525-9140 x 24357 (2HELP)