Issue: |
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Are you unable to log in to Echo 360, but can log in to other services like Email, Mosaic, and MacIAM without any issues? |
Triage Steps to be taken: |
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This could be a browser issue. |
Solution: |
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Please clear the cache or try using another browser. You may need to clear the cache in your web browser by doing the following:
A knowledge article about recommended browsers is posted here If you are still having issues, please contact for further support: https://library.mcmaster.ca/services/lecture-capture-echo360 Echo360 supportSeeking technical assistance for Echo360? Contact Campus Classroom Technologies. 905-525-9140 ext. 22761 |
Relevant useful links: |
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Still need help with other IT issues or questions? |
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Chat with us: Click to chat Submit Ticket: Click to submit a ticket In-Person Support: Join the Line Call Us: (905 525-9140 * 2Help (24357) |