Process for submitting tickets for phone repairs

Phone repair issues are to be submitted through a ticket in JIRA ServiceDesk to the Voice Communications Team.

• Create Request (mcmaster.ca)

The following information is required in the ticket:

• The affected phone extension
• The room number where the phone is located
• The building where the phone is located
• The issue with the phone

To learn more please follow the FAQs link: Telecom FAQ's - UTS (mcmaster.ca)

• Voice Mail
• Phone Features
• Directory
• Long Distance
• Mobility
• Faxing
• Directory Assistance

• Telecom - UTS (mcmaster.ca)
• Requesting a Long Distance PIN
• Forward a call to another extension
• Dialing Instructions for Avaya phones
• Phone line activation for Teleconference
• How to change your voicemail password
• Can I make a conference call from my phone?
• How do I access my voicemail when I am not in my office?
• Avaya application installation asking for an admin username and password