Active students attempting to access https://macreconline.ca/ encounter an error after clicking the McMaster login button and entering their credentials.
The error message reads: “Unable to find user matching the id: [ MacID ]”
Cause:
The error occurs if the undergrad student records download has not been completed yet. Once the download completes the error will be gone.
Solution:
Please let students know the error should be gone in a few days while the system is being updated with new undergraduate student records.
Students can reach out to Athletics and Recreation team via email if the error persists.