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For e-diploma information and support, please review the information on the Registrar's Office website.
UTS Service Desk can help if someone is having an issue with their MacID password. Recent alumni should be able to reset their password using SSPR: https://uts.mcmaster.ca/services/accounts-and-passwords/password-management/
For any other issues with E-Diplomas please have them contact the Registrar's Office https://registrar.mcmaster.ca/about/