Symptoms/Issue: |
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User is unable to login to Echo 360. They are able to login everywhere else such as email, mosaic, maciam, etc |
Triage Steps to be taken: |
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This could be a browser issue. |
Solution: |
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Please provide steps for user to clear their cache or try using another browser. Sample Canned Answer You may need to clear the cache in your web browser by doing the following:
A knowledge article about recommended browsers can be found here If user is still having issues, Please provide the following link for user to contact for further support: https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Support.aspx Echo360 supportSeeking technical assistance for Echo360? Contact Campus Classroom Technologies. 905-525-9140 ext. 22761 |
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