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Please reach out to the Registrar's Office. They will be better able to help you. They can be contacted through their live chat on their webpage https://registrar.mcmaster.ca/about/ 

Additional info:

Information about dropping and withdrawing courses: Withdrawing | Office of the Registrar | McMaster University

Information about dates and deadlines: Dates & Deadlines | Office of the Registrar | McMaster University

Information about refunds: Refunds | Office of the Registrar | McMaster University 

You are a grad student,  you can find information about Final dates to drop courses here: Dates and Deadlines – School of Graduate Studies (mcmaster.ca) 

You can contact the School of Graduate Studies if you need assistance or have questions: Contacts – School of Graduate Studies (mcmaster.ca) 

If you are a McMaster Continuing Education (MCE) student, you can find information on the MCE's webpage: Withdraw and Refund Policies - McMaster Continuing Education

If you need assistance, please contact MCE: https://continuing.mcmaster.ca/contact/