Windows: Clear Teams Cache- Fully close Microsoft Teams and any other Microsoft 365 apps.
- Right click the Teams icon in your icon try in the bottom right corner of your screen, the click Quit.
 Image Modified - In Outlook and other Microsoft 365 apps, select the File menu and choose Exit.
While holding the Windows key, press R to open Windows Run, then copy and paste the following %appdata%\Microsoft into the box and click OK:  Image Modified
Find the Teams folder, then right click it and select Delete.
 Image Modified
4. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.
MacOS: Clear Teams CacheFully close Microsoft Teams. - Right click the Microsoft Teams icon in your dock, then click Quit.
 Image Modified
2. Open Finder, then click Go and select Go to Folder…
 Image Modified
3. Copy and paste the following ~/Library/Application Support/Microsoft into the Go to Folder box, then click Go: 4. Right click the Teams folder, then click Move to Trash.
 Image Modified
5. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.
 Image Modified
 Image Modified
Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry. Right (two finger) click this item and select the delete option, then close the Keychain Access app. 6. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams. |