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Solution:

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  • Trend Micro requires a password for uninstalling of the program. UTS Endpoint Management Team (Tech Services) must connect to your computer and uninstall the program for you so that the updates may continue.
  • Please submit the request through a ticket at https://servicedesk.mcmaster.ca

Relevant useful links:

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  • Trend Micro Install

    • Still need help with other IT issues or questions:

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    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Phone: (905) 525-9140 x 23355