If the device has been deleted, you may need to re-register it by doing the following: - Go to Settings > Accounts > Access Work or School.
- Select your McMaster account and if connected, select Disconnect. If not connected, go to Step 3.
- Select Connect and register the device again by going through the sign in process using your McMaster credentials.
Important: Make sure to complete the sign-in process, including waiting for each screen to fully load and completing all required steps such as Multi-factor Authentication (MFA). If any part of the process is skipped or incomplete (e.g., closing the page while is still loading, or skipping MFA), the device may appear connected but will not function properly.
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If the above does not work for you, please contact us and provide your device name. See steps below to check your device name. |
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