Versions Compared

Old Version 1

changes.mady.by.user Aldwayne Plummer

Saved on

compared with

New Version Current

changes.mady.by.user Mahnoor Anjum

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Symptoms/Issue

About: 

Section
bordertrue

Zoom Passcode

Description: 

Section
bordertrue

Customer is Are you required to enter passcode to Join Zoom Meeting? 

Environment:

Section
bordertrue

Zoom

 Cause Cause:

Section
bordertrue

One-Click Join Feature is inactive on the account. 

Triage Steps to be taken

Solution: 

Section
bordertrue
Ensure the customer is

If you are able to

access their McMaster Zoom account. 

Solution: 

Section
bordertrue

If the customer has access to their account have them log in and access your zoom account, follow the steps provided here:        

label = "zoom"
Related Links

Relevant useful links: 

Section
bordertrue
Licensing- How to add a person. (sharepoint.com)
  • Schedule/Join Zoom Meetings in Outlook (sharepoint.com)
  •  https://uts.mcmaster.ca/services/computers-printers-and-software/zoom/#tab-content-ov\
  • Zoom User does not receive Verification email from Zoom (sharepoint.com)
  • Summary of all Microsoft and Zoom Terms of Use (sharepoint.com)
  • Zoom Support Role (sharepoint.com)
  • Zoom Webinar Request (sharepoint.com)
    • Zoom Client Updates (sharepoint.com)
    (sharepoint.com)

  • Zoom Requests (sharepoint.com)

    • Reference Ticket: [TS-58228] Zoom Link no longer contains embedded passcode - UTS Service Desk (mcmaster.ca)

    Content by Label
    max10
    sorttitle
    cql

    Still need help with other IT issues or questions:

    Chat with us: Click to chat

    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Phone: (905) 525-9140 x 24357 (2HELP)