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Symptoms/

Issue: 

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As a McMaster Continuing Education (MCE) student is you are able to log into Avenue to Learn but cannot see their your course(s).

Environment:

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Avenue to Learn

 Cause: 

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There could be many reasons why they you can't see their your course but . Please note the UTS Service Desk is not able to make the determination as we don't have access to student registration.  It  

It may be because:

  • the The course may not have started yet
  • their Your registration didn't go through, so they you aren't registered in the course
  • the The instructor didn't add them you to the course.
  • etc.

Solution: 

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The student should contact McMaster Continuing Education department directly if they can't see their course in Avenue.

  • If this issue was submitted through a Jira Service Desk ticket, move the ticket over to the MCE project and someone from MCE will follow up with the student in the ticket.  Also provide the student with MCE's contact information in case they need to reach out to them.  In Jira Service Desk there is a canned answer  (CCE contact):

Hi,

Thank you for reaching out to us. We have checked and McMaster University Continuing Education (MCE) is the department that can provide support and assist you with this issue.  You can contact them here: 

Thank you.
UTS Service Desk



Related Links

Relevant useful links: 

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