Versions Compared

Old Version 1

changes.mady.by.user Mahnoor Anjum

Saved on

compared with

New Version Current

changes.mady.by.user Mahnoor Anjum

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Customer un-enrolled from courses , .
Symptoms/Issue

About: 

Section
bordertrue

Have you dropped a course(s) before deadline

but are still seeing tuition and a supplementary fee

?

Check if the student is a graduate or undergraduate student. First check the pre-chat with the bot to determine if they have provided the information already. If they have not, it can be found in IAM, under attributes. You could also ask them to provide the information.

“ Are you a graduate or undergraduate or MCE student? ”

Description:

Triage Steps to be taken: 

Section
bordertrue


Student

" Hello customer: 

You will have to [Registrars Office](https://registrar.mcmaster.ca/about/) for this concern via [here](#tab-10)
Please note: Make sure and confirm that you dropped the course before the add/drop deadline, and it is not the final day to drop the course before receiving an F. Anytime you drop after the add/drop deadline you are charged a % of fees. If you dropped the courses on the weekend it might take until Monday to see fees reflected." You

" Hello customer,

and Grad school for more help.
  • For general enquiries, contact askgrad@mcmaster.ca.
    • For questions regarding technical issues about your application or admissions, emailsgsonl@mcmaster.ca. "" Hello customer,
    You please more information hereAnd you can here: Contact Us - McMaster Continuing Education . They will be able to help you further.  "

    Solution: 

    Section
    bordertrue
    Expand
    titleFor Undergrad
    Students:

    Please reach out to the

    Registrar's Office. They will be better able to help you. They can be contacted

    through their live chat

    on their webpage https://registrar.mcmaster.ca/about/

     

    Additional info:

    Information about dropping and withdrawing courses: Withdrawing | Office of the Registrar | McMaster University

    Information about dates and deadlines: Dates & Deadlines | Office of the Registrar | McMaster University

    Information about refunds: Refunds | Office of the Registrar | McMaster University 



    Section
    bordertrue

    There is a different process for:

    • An undergraduate student
    • A graduate student
    • A McMaster Continuing Education student
    Expand
    titleFor Grad Students:

    You are a grad student,

      you can find information about Final dates to drop courses here: Dates and Deadlines – School of Graduate Studies (mcmaster.ca) 

    You can contact

    the School of Graduate Studies if you need assistance or have questions: Contacts – School of Graduate Studies (mcmaster.ca)

     

    Expand
    titleFor MCE:

    If you are a McMaster Continuing Education (MCE) student

    , you can find

    information on the MCE's webpage: Withdraw and Refund Policies - McMaster Continuing Education

    If you need assistance, please contact MCE

    : https://continuing.mcmaster.ca/contact/ 


    Relevant useful links

    Related Links

    : 

    Section
    bordertrue

    Still need help with other IT issues or questions:

    Chat with us: Click to chat

    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Phone: (905) 525-9140 x 24357 (2HELP)