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Symptoms/

Issue: 

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Student is asking about Print smart or has issues printing.

Environment:

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Printsmart

Are you a student and having issues printing using Printsmart?

Solution: 

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If a student calls and has you are having issues printing in the Librarieslibraries, please check their Mac ID to ensure that it is not locked out or expired.  If the Mac ID is okay, please direct them to the printsmart website: refer to the FAQs on the library's  website:https://library.mcmaster.ca/services/printingNOTE: Do not forward students to contact Printsmart support in any other way aside from the support form on the Printsmart website. for more information. 


Info
titlePlease note:

This only applies to students and not McMaster staff.


Related Links

Relevant useful links: 

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  • Printer Guide for McMaster Students 
  • Printer Guide for McMaster Employees, Faculty, and Staff
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    Still need help with other IT issues or questions:

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    Chat with us: Click to chat

    Submit Ticket: Click to submit a ticket

    In-Person Support: Join the Line

    Call Us: (905 525-9140 * 2Help (24357))