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Will you be travelling soon?

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Here are some helpful tips to ensure you can access your account.

Set up MFA using a contact number:

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  • You can add both a Canadian number and international number to your account. Add additional numbers in [your security info](https://aka.ms/MySecurityInfo)  


  • Before you travel, you can change your default sign-in method and/or add different verification methods in [your security info](https://aka.ms/MySecurityInfo)  


...

Additional Info: MFA Options 

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Here are several options to choose as your second factor: 

  • The Microsoft Authenticator smart phone app is the recommended method because of its ease of use and enhanced security. The app can be configured to use either a push notification (most convenient) or a verification code (most secure). The Microsoft Authenticator app includes additional benefits that you can leverage to protect your personal account. Click [here](https://office365.mcmaster.ca/mfa/#tab-content-microsoft-authenticator-app) for more information about the Microsoft Authenticator app. 
  •  A hardware token is a small fob that provides you with a six-digit code that changes every minute and is used as your second factor. 

Request a hardware token using [this form] (https://macservicedesk.mcmaster.ca/plugins/servlet/desk/portal/742/create/3954)  

  •  SMS text messages can be used to send a 6-digit code to your mobile phone, then entering that code at log in as the second factor. 
  •  Phone calls can be placed to your mobile or office phone to provide you a 6-digit code, then entering that code at log in as the second factor. 

Update MFA Methods: 

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You can change/update or add additional verification methods by visiting your [security information] (https://mysignins.microsoft.com/security-info)  

Still Need Help?

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Chat with us: Click to chat.

Submit Ticket: Click to submit a ticket.

In-Person Support: Join the Line

Call Us: (905 525-9140 * 2Help (24357)

Relevant Self - Help Articles:

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