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Description: Describe the problem or symptoms experienced by the customer / user 

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Grade Entry user guide.

Solution: Explain the recommended solution or workaround for the issue.

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Please refer to the following guide:

To access the Grade entry user guide in mosaic. Login to Mosaic.

And follow the following steps.

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2. Click How-to-Guides:

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3. Click Instructor guides:

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This guide can also be found in Mosaic under the Support and Documentation tile / How to to Guides / Instructor Guides

Additional Info:

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Instructions for loading grades from Avenue to Learn to Mosaic can be found on A2L's webpage:

https://avenuehelp.mcmaster.ca/exec/grades-2/#MosaicGradesUploadFromAvenue
If an instructor is having issues loading grades, you can refer them to the guides above.
They can also reach out to their Faculty Office for assistance with grade entry.