- Verify that your computer or device has good internet connectivity. A reliable connection ensures that notes can sync quickly and successfully across devices.
- Try opening the notebook in your browser at www.onenote.com.
Open the OneNote on the Web Do the following: In the OneNote desktop app, select File. On the Info tab, right-click the URL shown immediately below the name of the affected notebook, and then click Copy. In your web browser, select the address box, and then press Ctrl + V on your keyboard to paste the copied URL. Press Enter to open the notebook in OneNote for the web.
Perform a Synch Do the following: Open the OneNote desktop app on the PC or device where you last edited the most recent version of your notebook. Select File > Info > View Sync Status. In the Shared Notebook Synchronization dialog box that opens, check for any error code and message displayed for your notebook
- If your notebook is stored on OneDrive, check our Service Health status page for any outages. If OneDrive is currently having issues, OneNote may be affected as well.
- Note: If your notebook is stored on SharePoint, you'll need to contact your administrator to report, confirm, and troubleshoot any issues.
Best Practices when Synching One Note Please take a look at: Fix issues when you can't sync OneNote
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