Active students attempting to access https://macreconline.ca/ encounter an error after clicking Sign in, then selecting the McMaster Login option (McMaster Students Only) and entering their credentials.
The error message reads: “Unable to find user matching the id: [ MacID ]”
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Cause:
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The error occurs if the undergrad student records download has not been completed yet. Once the download completes the error will be gone.
Solution:
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Please let students know the error should be gone in a few days while the system is being updated with new undergraduate student records.
Students can reach out to Athletics and Recreation team via email if the error persists:
