Students Active students attempting to access the site access https://macreconline.ca/ encounter an error after clicking the McMaster login button and entering their credentials.
The error message reads: “Unable to find user matching the id: warrea5.[ MacID ]”
Cause:
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The error occurs if the undergrad student records download has not been completed yetand that would be the main reason of issue, and they are receiving an error. Once . Once the download completes the error will be gone.
Solution:
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Please let students know the error should be gone in a few days as while the system is being updated with the records of the new undergraduate student records.
Meanwhile students Students can reach out to Athletics and Rec site Recreation team via email or phone to get it resolved if the error persists.