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Are you unable to log in to Echo 360, but can log in to other services like Email, Mosaic, and MacIAM without any issues?

This could be a browser issue. 

Please clear the cache or try using another browser.  

You may need to clear the cache in your web browser by doing the following:

1. Open your web browser
2. Press CTRL+SHIFT+DELETE keys (if using Windows) or Command+Shift+Delete (if using a Mac) to open the clear browsing data page
3. Set to clear the following items from:  the beginning of time or Everything or All
4. Select the boxes for cache, cookies, browsing history, download history
5. Click CLEAR BROWSING DATA or Delete or Clear
6. Close out of your web browser completely and then re-open.

A knowledge article about recommended browsers is posted here

If you are still having issues, please contact for further support:  https://library.mcmaster.ca/services/lecture-capture-echo360  

Echo360 support

Seeking technical assistance for Echo360?  Contact Campus Classroom Technologies.

905-525-9140 ext. 22761

cct@mcmaster.ca

For Instructors:

• https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Instructors.aspx

For Students:

• https://mcmasteru365.sharepoint.com/sites/Echo360KnowledgeBase/SitePages/Students.aspx

Chat with us: Click to chat

Submit Ticket: Click to submit a ticket

In-Person Support: Join the Line

Call Us: (905 525-9140 * 2Help (24357)