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Symptoms/

Issue: 

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Customer Have you changed MacID password, and is you are now unable to connect to campus wifi Wi-Fi networks.?

Description: 

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Old password is saved on the device for the campus wifi Wi-Fi networks.  

Solution: 

Customer will need to forget the campus wifi networks on their device(s) and then reconnect.
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Instructions on how to forget campus networks and how to add can be found on the following page under each of the OS/device tabs:

https://uts.mcmaster.ca/services/infrastructure/connect-to-wifi/

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Canned answer in Jira Service Desk (wifi - add/forget):

Hello,

If you have reset your MacID password, you will need to forget on campus Wi-Fi networks in order to connect.

Please refer to the following site as it has instructions on how to forget your wireless network and add it:  https://uts.mcmaster.ca/services/infrastructure/connect-to-wifi/

Thank you

UTS Service Desk

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